Cultivating Thriving Learning Environments

Equipping college teams with practical de-escalation and safety strategies.

Positive Engagement Techniques for Better Behaviour in Education

Creating a positive learning environment requires strategy, confident staff, and organisation wide consistency.

Designed by former College Principal Dr Kate Webb in partnership with the police, our training equips every staff member from teaching teams to support staff with the confidence and practical skills to tackle behaviour issues early. We help colleges address everyday challenges sensitively, fostering a culture of respect that extends across campus and into the wider community.

Introducing the CAREFUL Approach

The CAREFUL Approach to Managing Behaviour on Campus gives staff practical guidance to confidently address everyday behaviour issues and de-escalate challenging situations. Designed by educationalist Dr Kate Webb and former police inspector Warren McKeown, this short onsite workshop equips college teams with real world skills to manage behaviour across campus.

What is the CAREFUL Approach?

The workshop focuses on de-escalation and adopts the following CAREFUL principles:

C – Communicate Calmly: Stay composed and communicate effectively.

A – Act as the Adult in the Room: Stay calm and professional.

R – Recognise Other Influences: Be aware of emotional, medical or cultural factors.

E – Empathise: Listen and show understanding.

F – Focus on Safety: Prioritise safety for all involved.

U – Utilise Resources: Use colleagues and peer support.

L – Learn: Reflect and debrief what could be better?

Warren McKeown

Warren recently retired after over 30 years with Thames Valley Police, including 13 years as an Inspector leading frontline response, neighbourhood policing, and custody. A former force lead for custody and PACE compliance with Counter Terrorism, his final year was spent with the Violence Reduction Unit leading Home Office projects to reduce youth violence. Formally recognised for high performance, Warren brings extensive expertise in leadership, conflict resolution, safeguarding, and violence reduction.

What Our Clients Say

“The workshop led by Warren and Graham for non teachers received great feedback from the staff who thoroughly enjoyed the session and said how fun and useful it was to their practice around campus and their confidence in approaching students. Staff commented how engaging the session was and how the activities promoted useful strategies. Warren and Graham also took time to understand our individual context and tailor the material to our needs.”

Sir George Monoux Sixth Form College

“Warren and Kate delivered the workshops to a cross section of our staff, teachers and non teachers alike and we were pleased with the tangible impact they had. The workshop is interactive, fun, and above all gives people some simple, practical techniques for positive challenge and de-escalation”

West Herts College

“Overall staff rated the presentation of the training very highly (96% ‘good’ to ‘excellent’). Staff said they learned some useful strategies, from physical elements such as body language and psychological reframing or empathy. Many valued the de escalation ethos and said it reframed their thinking around this.”

Wiltshire College and University Centre

Hear From One of Our Clients

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Contact us for an informal conversation by emailing enquiries@thekwp.co.uk or complete the contact form and we will call you at a convenient time.

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